Cook Account Deletion Request

How to request account deletion

To request deletion of your The HomeTaste Cook app account, please email us at:

Email Account Deletion Request

Or send an email manually to:

contact@thehometaste.ca

Please use this subject line:

Information to include in your request

To help us locate and verify your Cook app account, please include:

• The phone number linked to your The HomeTaste Cook account
• Your full name
• Your email address, if available
• Your cook ID or kitchen ID, if available
• Your kitchen or business name, if available
• A short confirmation that you want your Cook app account deleted

What happens after your request

After we receive your request, we may verify account ownership before processing deletion. Once verified, we will delete, anonymize, or deactivate personal information associated with your Cook app account, where possible.

This may include:

• Cook profile information
• Login and account access information
• Kitchen profile details that are not required for business, tax, legal, or food-safety records
• Uploaded profile or kitchen images, where deletion is possible
• Non-essential support information linked to your account
• Non-required onboarding or application information

If your kitchen or cook profile is active on The HomeTaste platform, your account may first be deactivated or unpublished before deletion is completed.

Information we may need to retain

Some information may be retained where required or permitted by law, including records needed for:

• Tax, accounting, and payout obligations
• Payment records, refunds, disputes, and transaction history
• Order history and delivery-related records
• Food safety, compliance, kitchen, and operational records
• Fraud prevention and platform safety
• Customer support and dispute history
• Legal compliance and business recordkeeping

If some information must be retained, we will limit access to it and use it only for the required purposes.

Effect on active orders, menus, and kitchen access

If your Cook app account is linked to active orders, active menus, subscriptions, payouts, or kitchen operations, we may need to complete, cancel, deactivate, or review those records before final account deletion is processed.

Deleting your Cook app account may remove your ability to access the Cook app, manage kitchen details, receive new orders, update menus, or view operational records through the app.

Processing time

We aim to review and process verified account deletion requests within a reasonable time. If we need more information to verify your account, complete pending operational steps, or process your request, we may contact you using the details you provide.

Privacy questions

For privacy-related questions, you can contact us at:

info@thehometaste.ca

Company information

The HomeTaste Foodtech Inc.
Cambridge, Ontario, Canada

This page applies to The HomeTaste Cook app. If you use The HomeTaste as a customer, driver, or delivery partner, a separate account deletion process may apply.